Last updated: August 9, 2026
This Shipping Policy applies to all orders placed on the Aura Collection website, operated by Aura Import Export Inc. We currently ship to Canada and the United States only.
1. Our Products Are Already in Canada
Unlike many online stores that ship directly from overseas, our products are imported and then physically inspected at our facilities in Canada before being listed for sale on the Site. When you place an order, the item is already in stock with us — you’re not waiting on an individual shipment from China.
2. Processing Time
Orders are prepared and shipped within 3 to 5 business days of being received (business days exclude Saturdays, Sundays, and statutory holidays). This is separate from the carrier delivery time below. You’ll receive a shipping confirmation email with a tracking number as soon as your order leaves our facility.
If one or more items in your order are unavailable, we’ll notify you promptly and offer a refund or a revised timeline for that item.
3. Shipping Costs
- Free shipping on orders of $75 CAD or more (before taxes), delivered within Canada or the United States.
- For orders below this threshold, shipping costs are calculated automatically at checkout, based on package weight, dimensions, and delivery address.
4. Estimated Delivery Times
Once your order ships, estimated carrier delivery times are:
| Destination | Estimated delivery time (after shipping) |
|---|---|
| Canada | 2-5 business days |
| United States | 5-10 business days |
These estimates are provided by our carriers and are not guaranteed. Total time from order to delivery is the processing time (Section 2) plus the delivery time above. Remote or rural areas may experience additional delays.
5. Customs Duties and Import Taxes (Orders to the United States)
As noted in our Terms & Conditions, orders delivered to the United States may be subject to customs duties, import taxes, or brokerage fees imposed by U.S. customs authorities upon delivery. These fees are the customer’s responsibility, are not included in the price shown on the Site, and are not collected by Aura.
6. Order Tracking
A tracking number is automatically emailed to you as soon as your order ships. You can also check your order status under « My Account » on the Site.
7. Delivery Address
You are responsible for providing an accurate and complete delivery address at checkout. If a package is returned to our facility due to an incorrect or incomplete address, reshipment fees may apply.
8. Multi-Item Orders
If your order contains multiple items, they may ship together or separately depending on availability and location within our facility, at no additional cost to you.
9. Delays Beyond Our Control
We are not liable for delays caused by events beyond our reasonable control, including weather conditions, carrier strikes or service disruptions, customs delays, or peak-demand periods (e.g., the holiday season). See also the « Force Majeure » section of our Terms & Conditions.
10. Lost or Damaged Packages
If your package appears lost or arrives damaged, contact us as soon as possible at the address below. We will file a claim with the carrier and offer a replacement or refund, in accordance with our Return & Refund Policy.
11. Changes to This Policy
We may update this Shipping Policy at any time, including to reflect changes to our fees, timeframes, or carriers. The « Last updated » date at the top of this page indicates the most recent version.
12. Contact Us
Aura Import Export Inc.
4315 rue de Brébeuf,
H2J 3K6
Montréal, Québec
Canada
Email : [email protected]