Last updated: August 9, 2026
This policy applies to all purchases made on the Aura Collection website, operated by Aura Import Export Inc. It is in addition to — and does not replace — the legal warranty of quality provided under Quebec’s Consumer Protection Act, described in Section 5.
1. Return Window
You have 30 days from the delivery date to return an item for a change of mind. After this period, we can no longer offer a refund or exchange for this reason.
2. Eligibility Conditions
To be eligible for a return, the item must be:
- Unused and in the same condition you received it;
- In its original packaging;
- Accompanied by proof of purchase (order number or receipt).
3. How to Return an Item
To start a return, contact us at [email protected] with your order number and the reason for the return. We’ll provide instructions and the return address. Please don’t send an item back without contacting us first.
4. Return Shipping Costs
- Change of mind: return shipping costs are the customer’s responsibility.
- Defective, damaged, or incorrect item: return shipping is fully covered by Aura. Contact us and we’ll provide a prepaid return label or reimburse your shipping costs.
5. Legal Warranty (Defective Items)
All products sold on the Site are covered by the legal warranty of quality provided under Quebec’s Consumer Protection Act and the Civil Code of Québec. This warranty applies independently of the 30-day window in Section 1 and cannot be reduced by this policy.
If an item you received is defective, damaged in transit, or doesn’t match what you ordered, contact us as soon as possible. We may ask for photos of the item or its packaging to process your claim quickly. Depending on the situation, we’ll offer a replacement or a full refund, at no cost to you.
6. Refunds
Once your return is received and inspected, we’ll send you a confirmation email. If your return is approved, the refund will be issued to your original payment method (via WooCommerce Payments/Stripe or PayPal) within 3 to 5 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
7. Exchanges
If you’d prefer to exchange an item instead (for a different color or model, for example), contact us at [email protected]. Exchanges are subject to availability of the requested item; if it’s unavailable, we’ll offer you a refund instead.
8. Returns for Orders Shipped to the United States
Items returned from the United States must be shipped to our return address in Canada, under the same conditions and timeframes as above. Customs duties or import fees paid on the original shipment are not refundable by Aura.
9. Changes to This Policy
We may update this policy at any time. The « Last updated » date at the top of this page indicates the most recent version.
10. Contact Us
Aura Import Export Inc.
4315 rue de Brébeuf,
H2J 3K6
Montréal, Québec
Canada
Email : [email protected]